Cancellation Policy

Cancellation Policy

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed.During this process we incur irreversible fees.Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point.We strictly adhere to the following cancellation policy:

1. Orders cancelled before shipment;

          a. Will be charged of 15% cancellation fee

Orders cancelled after shipment will be treated as a “Return”;

          a. Shipping charges for all returns must be prepaid and insured by the customer

          b. The customer is responsible for any loss or damage during shipment. We do not guarantee that we will receive your returned item

          c. Will be charged of 40% total cancellation fee

                    i. Restocking Fee-         25% 

                   ii. Cancellation Fee-     15%

                       Total:                             40%

3. Orders which are refused at delivery;

          a. Will be charged of 65% total cancellation fee

                    i . Restocking Fee-       25%

                    ii. Cancellation Fee-    15%

                   iii. Delivery Fee-             25%

                         Total:                           65%

*Cancellation of orders must be made in writing.
**The date of refund of the remaining amount of the customer’s order will depend on the customer’s or buyer’s bank.
***Cancellation of order is not applicable for Cash-on-Delivery (COD).
To follow up on the status of your cancellation, please contact us at 239-9401